Excerpts from Skift:
Travelers in 2016 come to travel agents because they need help, which has always been the bottom line. But it’s not always because they don’t know how to book online, or that they’re too busy to book themselves or don’t know where they should travel to. Travel agencies that get the job done without letting technology muddle that become more important.
The new kind of travel agent is a technologist, one that is is taking root on messenger mobile apps and even in brick and mortar stores around the world.
This week we’re looking at five startups that aren’t necessarily focused on Facebook Messenger or chat bots, while some certainly are. We’re looking at companies that want to give travelers the right mix and offer them the level of variety that simply makes booking travel elsewhere incomparable.
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